Home » FAQs » The video is skipping or lagging
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Sorry for the trouble! Here’s a list of solutions that should help fix your playback issue:

  • Make sure you have a fast and stable internet connection.
  • Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.
  • Restart your wireless router or modem or your iOS or Android device (if on mobile).
  • If you continue to have issues playing on your device, please contact us, by being as descriptive as possible.


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